Legal
Privacy Policy
Reakon Technologies Pvt. Ltd. is committed to protecting the financial data of Indian businesses. This policy explains what we collect, why, and how we keep it safe.
Last updated: June 2026
01Information We Collect
- Business information — your GSTIN, business name, registered address, and contact details provided during onboarding.
- Financial data — invoices, purchase bills, and GST return data you forward to us via WhatsApp or our portal. This is processed solely to deliver our services.
- Usage data — pages visited, features used, and session duration, collected to improve the product.
- Communication data — messages exchanged with Reakon via WhatsApp, email, or in-app chat.
02How We Use Your Information
- To verify and reconcile your GST credit (ITC) against government portal data.
- To send automated payment reminders to your customers on your behalf.
- To flag vendors whose GST non-compliance puts your credit at risk.
- To share financial summaries with your authorised CA or accountant through the Reakon portal.
- To improve our algorithms, fix bugs, and develop new features — always on anonymised, aggregated data.
- We never sell your data to third parties. Ever.
03Data Sharing
- Government portals — we access GSTN/GST portal data on your behalf to verify returns and ITC eligibility. This requires your explicit authorisation.
- Your CA / accountant — only if you have explicitly connected them to your Reakon account.
- Infrastructure providers — cloud hosting and storage partners bound by strict data processing agreements.
- Law enforcement — only when legally compelled by a valid court order or statutory authority under Indian law.
04Data Security
- All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Access to your financial data is role-restricted within Reakon — only systems directly serving your account can read it.
- We undergo periodic security audits and penetration testing.
- WhatsApp communications are end-to-end encrypted by WhatsApp Business Platform.
05Your Rights
- Access — request a full export of all data Reakon holds about you and your business.
- Correction — ask us to correct inaccurate business or contact information.
- Deletion — request deletion of your account and associated data. Financial records required for GST compliance may be retained for the statutory period.
- Portability — receive your data in a machine-readable format (CSV/JSON) on request.
- To exercise any right, email us at privacy@reakon.in.
06Data Retention
- Active account data is retained for the duration of your subscription plus 3 years, in line with GST audit requirements under the CGST Act 2017.
- After account deletion, anonymised aggregate data may be retained indefinitely for statistical purposes.
07Cookies
- Our landing pages use minimal first-party cookies for session management and analytics. We do not use advertising or cross-site tracking cookies.
- You can disable cookies in your browser settings; this may affect portal functionality.
08Changes to This Policy
- We will notify registered users by email at least 14 days before any material change to this policy takes effect.
- Continued use of Reakon after notification constitutes acceptance of the revised policy.
09Contact
- For privacy-related queries, write to privacy@reakon.in or post to: Reakon Technologies Pvt. Ltd., India.
- We aim to respond within 5 business days.